HIGH OCTANE TRAINING
Fuel Your Inner Athlete. Fuel Your Life.
High Octane Training's Policies, Procedures, and Payments
Each client must pay for individual sessions prior to the first/each session if paying on a session by session basis. Packages must be paid in full prior to the first session and the scheduling of the sessions within the package. A client who has had a working relationship for one (1) year or more, and who is in good standing with the personal trainer, may make alternative payment arrangements which are mutually agreed upon by the client and the personal trainer, at the personal trainer's discretion.
Cancellations and Rescheduling
To cancel or reschedule an appointment, please call or text (512) 966-7889. When a client schedules a session with us, a block of time is reserved specifically for that client. Time is valuable for both us and our clients. Therefore, 24-hour notice is required to cancel or reschedule a session. Should a 24-hour cancellation or rescheduling notice not be given, that session will be deducted from the client’s package of purchased sessions. As a courtesy to our clients and because we realize emergencies do occur, clients may cancel or reschedule a session up to 4 times per year outside the 24-hour cancellation and rescheduling policy by giving us a minimum 2-hour notice. If a client chooses to use this option and gives at least a 2-hour notice, that session will not be deducted from the client’s package of purchased sessions. However, a cancelled or rescheduled session will still be deducted from the client’s package of purchased sessions if less than a 2-hour notice is given in any case. Similarly, this policy applies to our staff. Should a situation arise when we have to cancel or reschedule a session with a client, we will do our best to provide the client with 24-hour notice. If we cannot provide 24-hour notice, we will not deduct that session from the client’s package of purchased sessions. A client who has had a working relationship for one (1) year or more, and who is in good standing with the personal trainer, may make mutually agreed upon arrangements with the personal trainer to reschedule his/her sessions with personal trainer at the personal trainer's discretion.
Tardiness/Clients Late to Sessions
The personal trainer is required to wait 15 minutes after the scheduled start time of the session for the client. If the client fails to communicate his/her late arrival prior to and including 15 minutes after the scheduled start of the session time, it is understood that the Personal Trainer is under no obligation to stay for the remainder of the session. Clients who show up late to a scheduled session with prior communication to the personal trainer understand that the trainer is only obligated to finish the remaining time of that session.
Clients are expected to begin working out at the start time of the scheduled training appointment time. A late start time does not entitle a client to a session longer than the scheduled appointment. Please remember that other clients may be scheduled after your session and all clients deserve the same courtesy and consideration with regard to session start and finish times.
Should a client fail to show up for a scheduled session without either prior cancellation notification and/or agreed upon rescheduling at the personal trainer's discretion, that session will be deducted from the client’s package of purchased sessions. Should the personal trainer fail to show up for a scheduled session without either prior cancellation notification and/or mutually agreed upon rescheduling between the client and personal trainer, that session will not be deducted from the client's package of purchased sessions AND the client will receive ONE (1) free personal training session.
Package Expiration Dates
Personal training sessions purchased within a package must be used within 90 days from purchase date. Any unused sessions not used within the 90 days after purchase are forfeited by the client. Exceptions may apply at the personal trainer's discretion.
Sorry, there are no refunds for any purchases, including individual personal training sessions, personal training packages, online training programs, and online meal plans. Exceptions may apply at the personal trainer's discretion.
*Policies are subject to change at the discretion of High Octane Training. Any policy changes will be posted at www.myhighoctanetraining.com